Return & Refund Policy

Effective Date: July 5, 2026

At ComputerZS.com, we want our customers to have confidence when purchasing refurbished laptops, desktop computers, and technology products. This Return & Refund Policy explains the conditions and process for requesting a return, replacement, or refund.

ComputerZS.com is operated by Allroundfix LLC, a US-based company providing refurbished technology products and IT solutions.

By purchasing from ComputerZS.com, you agree to the terms outlined in this policy.

1. Return Eligibility

Customers may request a return for eligible products within 30 days from the date of delivery.

To qualify for a return:

• The product must be purchased directly from ComputerZS.com.
• The return request must be submitted within the applicable return period.
• The product must be returned in the condition received.
• All included accessories, components, and documentation must be returned.
• The product must include the original order information.

Products returned without approval or the required information may not be accepted.

2. Refurbished Product Returns

Because ComputerZS.com sells refurbished computers and laptops, customers should understand that products may have:

• Minor cosmetic marks.
• Signs of previous use.
• Packaging differences.
• Replacement components where applicable.

These conditions do not qualify as defects if they match the product description and condition information provided on the listing.

3. Items Not Eligible for Return

Returns may not be accepted for:

• Products damaged after delivery due to misuse, accidents, or improper handling.
• Devices with removed, altered, or damaged serial numbers.
• Products damaged by unauthorized repairs or modifications.
• Missing accessories or components.
• Software-related issues caused by customer changes.
• Items returned outside the approved return period.

Additional restrictions may apply depending on the product type and condition.

4. Return Request Process

To request a return:

1. Contact ComputerZS.com customer support.
2. Provide your order number and product details.
3. Explain the reason for the return.
4. Wait for return approval and instructions.
5. Ship the product using the provided return instructions.

Do not send products back without receiving return authorization.

5. Product Inspection After Return

Returned products may be inspected after receipt.

The inspection process may include checking:

• Product condition.
• Hardware functionality.
• Included accessories.
• Signs of damage or misuse.

Refunds or replacements will be processed after the returned product has been reviewed and approved.

6. Refund Process

Approved refunds will be issued to the original payment method used for the purchase.

Refund processing times may vary depending on:

• Payment provider processing times.
• Banking institution processing times.
• Return inspection completion.

Customers are responsible for ensuring their payment account remains active for refund processing.

7. Shipping Costs

Shipping charges may be handled according to the circumstances of the return.

Depending on the reason for the return:

• Return shipping costs may be the responsibility of the customer.
• ComputerZS.com may provide return shipping assistance for eligible issues.

Applicable shipping terms will be communicated during the return approval process.

8. Damaged or Incorrect Items

If you receive:

• A damaged product.
• An incorrect product.
• A product significantly different from its description.

Please contact ComputerZS.com customer support as soon as possible after delivery.

Customers may be asked to provide:

• Order details.
• Photos of the product.
• Photos of the packaging.
• Additional information needed to review the issue.

9. Order Cancellation

Customers may request order cancellation before the order enters the shipping process.

Once an order has been shipped, cancellation may no longer be available, and the customer may need to follow the return process outlined in this policy.

10. Warranty Claims

Product issues covered under warranty are handled according to our Warranty Policy.

A warranty claim may differ from a standard return request.

11. Policy Updates

ComputerZS.com reserves the right to update this Return & Refund Policy at any time.

Any changes will be posted on this page with a revised Effective Date.

12. Contact Us

If you have any questions regarding returns, refunds, or cancellations, please contact us.

ComputerZS.com
Operated by Allroundfix LLC
United States

Email: info@computerzs.com